Frequently Asked Questions

How do I subscribe?

Our digital subscription allows instant access, through app, web browser and ePaper to our award-winning coverage of the news and stories that matter to you.

We have access plans tailored to you and how you want to view your news.

Ready to subscribe? Check out our current offers >> or call customer care on +353 (1) 705 5333.

How do I pay for a subscription?

As a digital subscriber, you can pay via debit or credit card, Google Pay or Apple Pay. Your payment method will be charged automatically on a recurring basis. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

View the Independent.ie Terms and Conditions.

Please note: If you purchased your subscription through iTunes, please refer to the iTunes Store Terms of Sale.  View the iTunes Store Terms of Sale.

If you purchased your subscription through Google Play, please refer to the Google Play Terms of Service. View the Google Play Terms of Service.

What kind of subscriptions are available?

We have access plans tailored to you and how you want to view your news. Our plans start from as little as €2 per week.

• Premium Subscription: The Premium bundle offers you access to all Premium content on Independent.ie. You can use your subscription across five different devices including Web & App. You also have access to our Puzzle section
• Premium+ Subscription: Our Premium+ bundle offers you access to all Premium content on Independent.ie and includes access to the Irish Independent, Sunday Independent, Sunday World, The Herald, Belfast Telegraph, Sunday Life & 11 other local ePapers. Our ePapers are just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience.
• Home Delivery: Our Home Delivery bundles include all the amazing content from our Premium & Premium+ bundles along with your choice of weekend papers delivered on Saturday, Sunday, or both.

Ready to subscribe?  Check out our current offers >> or call customer care on +353 (1) 705 5333.

What billing name will I see on my bank or credit card statement, if I subscribe?

Independent.ie

What is the ePaper?

If you subscribe to our Premium+ bundle you get access to the Irish Independent, Sunday Independent, Sunday World, The Herald & 11 other local ePapers.

The ePaper is the daily digital edition of our newspaper. It looks just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience. You can download and read offline, you can save, print and share articles as well as complete our inactive crosswords and puzzles. See our short video for more details.

It is available on the web and as an App ( Apple devices, Google devices) through Independent Newsstand.

I cannot log into the ePaper

To log in on the Apple or Android apps, enter your username and PIN number.

If you have registered with Independent.ie, your username is your email address.

You can find your PIN by navigating to ‘My Account’ in Independent.ie. You will find your ePaper PIN here.

If you have subscribed through the Apple or Google App stores and not registered, you will have different username. To find this:

• Open Independent.ie App
• Click the menu on top left, this looks like three horizontal lines.
• Click ePaper access button – you will find your ePaper username & pin here.

To log in on your desktop through a web browser

You need your Independent.ie username and password. If you cannot remember your password, click the ‘Forgot Password’ button and follow the instructions.

My subscription doesn’t entitle me to access to the ePaper, can I give it a try?

Yes, you can upgrade your bundle to Premium+ by contacting customer care. If you are not happy with the service, you can change back to your existing bundle at anytime.

How do I access Independent.ie content?

Depending on your subscription, you can access Premium content through our website Independent.ie, our Independent.ie app ( iOS link, Google Play link) or through our ePaper App ( Apple &, Google devices) or website. You need to make sure you register and are logged in.

I’m not a subscriber, can I read any Premium articles?

No, Premium articles are only available to subscribers.

I have subscribed, why can I no longer read Premium articles?

Firstly, please ensure that you have logged in. To Log in please follow these instructions:

• Desktop – please click the ‘Log In’ button, located in the top right-hand corner.
• App – Click the icon with three horizontal lines in the top left-hand corner and navigated to the ‘Register of Login’ button.

If you still have trouble, please contact Customer Care on +353 (1) 705 5333 or email customerhelp@independent.ie and we will do our best to get you up and running as soon as possible.

If you purchased your subscription through iTunes or Google Play, please check your account details with that provider.

I cannot login or change my password on Independent.ie?

We are sorry. Sometimes the security settings or pop up blockers on your device can cause issues when logging in or changing your password.

Please try to log in on a different web browser (e.g. Chrome or Firefox) or download our app, if you are using a smartphone.

If this does not work, please contact our Customer Care team on +353 (1) 705 5333 or email customerhelp@independent.ie and we will do our best to log you in as quickly as possible.

Can I use my digital subscription on more than one device?

Yes, you can use your digital subscription on up to five devices. To do this, you need to log in with your username and password (or your Pin for the ePaper) on a separate device.

If you subscribed through the Apple or Google App stores, you will need to ensure that you register first on Independent.ie. You can register on the Independent.ie App by:

• Opening Independent.ie App on the device that you have purchased your subscription.
• Click hamburger menu on top left, this looks like three horizontal lines.
• Click ‘Register or Login’ button.

Can I use my subscription abroad?

Yes! You can use your subscription to stay close to the news and stories that matters to you, no matter where you are in the world.

Are puzzles and crosswords part of my subscription?

Yes, we have a suite of crosswords, Quizwords and Sudoku available to subscribers here. Some of the puzzles offer prizes so be sure to enter.

What other benefits are included?

• Competitions:We run regular competitions, some of which are exclusive to subscribers meaning you will have more chance of winning. Check out our existing competitions here.
• Subscriber Rewards:To thank loyal subscribers for your support, we have introduced Independent Rewards: a monthly opportunity to claim your choice of several exclusive gifts. Read more about Rewards

We’re always thinking of way to improve our subscriber experience and we have more exiting benefits coming soon.

How can I view my subscription details?

You can view your subscription details by heading to the ‘My Account’ section on Independent.ie or on Independent.ie App.

How do I upgrade to receive ePaper access or Home Delivery service?

You can upgrade your subscription by contacting Customer Care on +353 (1) 705 5333 or by emailing customerhelp@independent.ie.

How do I change my email address associated with my digital subscription?

To change your email address, please phone Customer Care on +353 (1) 705 5333 or email customerhelp@independent.ie and we will help you.

Can I change my Independent.ie subscription?

If you want to change bundle or billing frequency, you can change your subscription at any time by contacting Customer Care on +353 (1) 705 5333 or by emailing customerhelp@independent.ie.

How do I change my contact preferences?

You can change your contact preferences by heading to the ‘My Account’ section on Independent.ie or on Independent.ie App

How do I cancel my Independent.ie subscription?

For cancellation options or to cancel your subscription online, where applicable, please visit My Account

Note: You may notify us of your intent to cancel at any time, but all cancellations will be processed at the end of your current subscription term.

• Subscribers who have selected a monthly contract, paid monthly may cancel at any time. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.
• Subscribers who select a 12-month annual contract, but paid monthly, cannot cancel for the duration of the contract period.
• Subscribers who select a 12-month contract, but paid annually, may cancel at any time. However, you will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

Please note: If you purchased your subscription on our App through iTunes or Google Play, please refer to their terms and conditions

How do I cancel my Trial subscription?

If you have a Trial subscription you will receive an email from us with details of your trial. This email contains a link whereby clicking, you can cancel your subscription. Alternatively cancel by contacting our Customer Care team.

Is there a 14-day cooling off period?

You are entitled to cancel your subscription within 14 days of purchase, without exception.To avail of this right contact Customer Care on +353 (1) 705 5333 or by emailing customerhelp@independent.ie

Where do you offer Home Delivery?

Currently we offer a Home Delivery service in Dublin (city & county), Cork city, Galway city, & Limerick city. We also offer delivery in the following towns; Bray, Greystones, Delgany, Kilcoole, Celbridge, Maynooth, Leixlip, Ballincollig, Blarney, Carrigaline, Glanmire & Little Island.Co. Cork: Ballincollig, Blarney, Carrigaline, Glanmire & Little Island. Co. Kerry: Tralee Co. Kildare: Celbridge, Johnstown, Kill, Maynooth, Naas, Newbridge, Leixlip & Sallins Co. Kilkenny: Kilkenny city Co. Waterford: Waterford city Co. Wexford: Wexford town Co. Wicklow: Bray, Delgany, Greystones & Kilcoole .Ensure you opt into marketing so we can update you as new routes come on stream.

Is there a charge for Home Delivery?

There is no additional delivery charge for your home delivery service. You will be charged the subscription fee advertised and get the selected newspapers delivered to your door, as well as full digital access on our website, apps, and ePaper.

When can I expect to receive my first delivery?

If you order before midnight Wednesday, you will receive your first delivery the same weekend. Otherwise, your first delivery will be made the following weekend.

What time will my delivery land on my doorstop?

We will aim to deliver to you by 9am each morning.

Can I pause my deliveries when I’m away on holiday?

Yes, pause your deliveries by simply logging in to your account and clicking 'Pause my deliveries'. Enter the departure and return dates and we'll suspend deliveries while you are away. You need to provide at least 2 days notice to have your next delivery paused.

What happens if I don’t get my delivery?

In the event of any issues with your delivery, please fill in your details here, email our Customer Care Team at customerhelp@independent.ie or call 01 705 5333. We will do everything possible to put it right for you.

I’m moving house. Can my subscription move too?

Yes, provided your new address is included in our delivery network. Our Customer Care Team are ready to help make the transition as smooth as possible. Feel free to give them a call on 01 705 5333.

Can I upgrade my subscription to avail of Home Delivery?

Yes, provided your new address is included in our delivery network Please call our Customer Care team on 01 705 5333 to find our more.

Do you have a corporate subscription program?

Yes, we offer corporate digital subscriptions, invoiced annually with group rates available according to volume of users required.

To find out more please fill in your details here or email corporatesubscription@independent.ie with your details and the number of users you would like to have access, and we will be happy to provide a quotation

Do you have an education subscription program?

No, sorry this service is not available yet. We are working on this.

Can I give someone a digital subscription as a gift?

No sorry, this service is not available yet, but watch this space.

Will there still be advertisements on Independent.ie if I subscribe?

Yes, adverts are an important part of our business and help us maintain our high standards of journalism.

How do I contact Customer Care?

Telephone: +353 (0)1 705 5333

Email: customerhelp@independent.ie

Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.