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Real stories worth paying for

Independent journalism is a lot more than reporting the news. It’s getting to the heart of the story, and it takes time, effort, and passion. That’s what makes real stories worth paying for.

You can cancel your subscription whenever you wish. Our stories come with no strings attached.

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Editor

Cormac Bourke

Editor
Irish Independent/independent.ie


In a world flooded with information, a simple question cuts to the heart of every story: what does it mean to me? To tell Ireland's story each and every day, our journalists relentlessly pursue the news that matters. In the search for the facts, we ask a lot of questions. What happened? Who is affected? Why is it important? How, exactly, does it affect our readers? And what does it really mean to me?

We are asking our digital readers to continue to support our journalism by subscribing to independent.ie for stories that are unique and exclusive. Those stories will continue to appear in the print edition of the Irish Independent and the 'Sunday Independent’. Stories that will inform, explain and entertain. Stories that will challenge, provoke and hold power to account. Stories that the nation will be talking about. Stories that will tell you what you need to know. Stories that connect us. Stories that mean something. Real stories, worth paying for.

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Frequently asked questions

Having trouble subscribing? We are here to help.

What is a digital subscription? How much does it cost?

Our digital subscription allows instant access, through app, web browser and ePaper to our award-winning coverage of the news and stories that matter to you.

We have access plans tailored to you and how you want to view your news. Our plans start from as little as €2 per week.

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What is the difference between the Premium and Premium+ bundles?

The Premium bundle offers you access to all Premium content on Independent.ie. You can use your subscription across five different devices.

Our Premium+ bundle also includes access to the Irish Independent, Sunday Independent, Herald and Sunday World ePapers. Our ePapers are just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience.

If you are already a Premium bundle subscriber and would like to try the ePaper experience, please contact our Customer Care team who will be delighted to help. Phone +353 (1) 705 5333 or email customerhelp@independent.ie

What is the ePaper?

The ePaper is the daily digital edition of our newspaper. It looks just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience. You can download and read offline, you can save, print and share articles as well as complete our inactive crosswords and puzzle.

It is available on web and as an App (iOS link, Google Play link) through Independent Newsstand.

If you subscribe to our Premium+ bundle you get access to the Irish Independent, Sunday Independent, Herald and Sunday World ePapers.

I cannot log into the ePaper?

To log in, you need your username and a Pin number

If you have registered with Independent.ie, your username is your email address. You can find your Pin by navigating to ‘My Account’ in Independent.ie. Scroll to the Subscriptions section and you will see you ePaper pin there.

If you have subscribed through the Apple or Google App stores and not registered, you will have different username. To find this:

  • Opening Independent.ie App
  • Click hamburger menu on top left, this looks like three horizontal lines
  • Click ePaper access button – your ePaper id and pin will be there.
What if I don't want to subscribe — can I still read Independent.ie for free?

Yes – some content is for free and will continue to be free.

Why are you charging to read your content, it used to be free?

We have listened to our readers who have told us what is important to them. Our readers want the story of Ireland, every day. They want the whole story, not just the headlines. The detail and then what’s hidden beneath that.

This means we will continue to invest in great journalism and great journalists and writers. To maintain this quality, we are launching a subscription service so we can continue reporting and writing these stories for you.

We hope that you, like we do, will consider this worth paying for.

What billing name will I see on my bank or credit card statement, if I subscribe?

Independent.ie

How are digital subscriptions billed?

As a digital subscriber, you can pay via debit or credit card, Google Pay or Apple Pay. Your payment method will be charged automatically on a recurring basis. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

View the Independent.ie Terms and Conditions

Please note: If you purchased your subscription through iTunes, please refer to the iTunes Store Terms of Sale. View the iTunes Store Terms of Sale.

If you purchased your subscription through Google Play, please refer to the Google Play Terms of Service. View the Google Play Terms of Service.

What is the cancellation and refund policy?

You can change or cancel your subscription at any time by contacting Customer Care on +353 (1) 705 5333 or by emailing customerhelp@independent.ie.

When you cancel, we will stop charging your account the following billing cycle. Your access will continue for the remainder of the cycle.

Please note: If you purchased your subscription through iTunes or Google Play, please refer to their terms and conditions.

I have subscribed, why can I not longer read Premium articles?

If you subscribed and cannot access something has gone wrong, we’re sorry about that. Please contact Customer Care on +353 (1) 705 5333 or email customerhelp@independent.ie and we will do our best to get you up and running as soon as possible.

If you purchased your subscription through iTunes or Google Play, please check your account details with that provider.

I cannot log in or change my password on Independent.ie?

We are sorry. Sometimes the security settings or pop up blockers on your device can cause issues when logging in or changing your password.

Please try to log in on a different web browser (e.g. Chrome or Firefox) or download our app, if you are using a smartphone.

If this does not work, please contact our Customer Care team on +353 (1) 705 5333 or email customerhelp@independent.ie and we will do our best to log you in as quickly as possible.

Can I use my digital subscription on more than one device?

Yes, you can use your digital subscription on up to five devices. To do this, you need to log in with your username and password (or your Pin for the ePaper) on a separate device.

If you subscribed through the Apple or Google App stores, you will need to ensure that you register first on Independent.ie. You can register on the Independent.ie App by:

  • Opening Independent.ie App on the device that you have purchased your subscription
  • Click hamburger menu on top left, this looks like three horizontal lines
  • Click ‘Register or Login’ button.
Can I use my subscription abroad?

Yes! You can use your subscription to stay close to the news and stories that matters to you, no matter where you are in the world.

How do I change the email address that's associated with my digital subscription?

To change your email address, please phone Customer Care on +353 (1) 705 5333 or email customerhelp@independent.ie and we will help you.

How do I change my digital subscription?

If you want to change bundle or billing frequency, you can change your subscription at any time by contacting Customer Care on +353 (1) 705 5333 or by emailing customerhelp@independent.ie.

Is there a charge for Home Delivery?

There is no additional delivery charge for your home delivery service. You will be charged the subscription fee advertised and get the selected newspapers delivered to your door, as well as full digital access on our website, apps, and ePaper.

When can I expect to receive my first delivery?

If you order before midnight Wednesday, you will receive your first delivery the same weekend. Otherwise your first delivery will be made the following weekend.

What time will my delivery land on the doorstep?

We will aim to deliver to you by 9am each morning.

Do I still pay when I'm away on holiday?

No, your subscriptions can take a break too. Pause your deliveries by simply logging in to your account and clicking 'Pause my deliveries'. Enter the departure and return dates and we'll suspend deliveries while you are away.

What happens if I don’t get my delivery?

In the unlikely event of any issues with your delivery please email our Customer Care Team at customerhelp@independent.ie or call 01 705 5333. We'll do everything possible to put it right for you.

I'm moving house. Can my subscription move too ?

Yes, provided your new address is included in our delivery network. Our Customer Care Team are ready to help make the transition as smooth as possible. Feel free to give them a call on 01 705 5333.

Can I upgrade my subscription to avail of Home Delivery?

Yes, visit this page to see your options and upgrade now. If you are already described for Home Delivery and would like to make a change, please call us on 01 705 5333.

Do you have a corporate subscription program?

Yes, we offer corporate digital subscriptions, invoiced annually with group rates available according to volume of users required. Please contact corporatesubscriptions@independent.ie with the number of users you would like to have access as part of your corporate digital subscription and we will be happy to provide a quotation

Do you have an education subscription program?

No, sorry this service is not available yet. We are working on this.

Can I give someone a digital subscription as a gift?

No sorry, this service is not available yet, but watch this space.

Will there still be advertisements on Independent.ie if I subscribe?

Yes, adverts are an important part of our business and help us maintain our high standards of journalism.

How do I contact Customer Care?

Telephone +353 (0)1 705 5333

Email customerhelp@independent.ie

Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.

  • Email customerhelp@independent.ie
  • Phone Local: +353 (0)1 705 5333
  • Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.